Effective Date: 16 July 2025
At Crown Tree Surgeons, we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
1. Who We Are
Crown Tree Surgeons
7 Newlands Court, Footscray Rd, London SE9 2SS
Tel: 020 8850 5938
Email: info@crowntree.co.uk
Website: www.crowntree.co.uk
2. What Information We Collect
We may collect and process the following types of personal data:
Contact Information: Name, address, telephone number, email address.
Service Information: Details about the services you request or enquire about.
Payment Information: If you purchase services, we may collect limited payment details (processed via secure third-party providers).
Technical Data: IP address, browser type, device information, and cookies (see Cookie Policy).
3. How We Collect Your Data
Your data is collected when:
You contact us via phone, email, or web forms.
You request a quote or book a service.
You browse our website.
You interact with us on social media or review platforms.
4. How We Use Your Information
We process your personal data for the following purposes:
To provide and manage our tree surgery and related services.
To respond to your enquiries and provide quotations.
To schedule and carry out site visits or consultations.
To issue invoices and process payments.
To comply with legal obligations or resolve disputes.
To improve our services and website experience.
5. Legal Basis for Processing
We process your data under the following lawful bases:
Contractual Obligation: Where processing is necessary to provide our services.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interest: To operate and improve our business and services.
Consent: For marketing communications, where required.
6. Marketing Communications
We may occasionally send you updates about our services, promotions, or important notices if you’ve provided consent or are an existing customer. You can opt out at any time by emailing us or using the unsubscribe link in our emails.
7. Data Sharing and Third Parties
We do not sell your personal data. We may share your data with:
Trusted service providers (e.g. payment processors, IT support)
Regulatory authorities or legal advisors when legally required
Insurance providers in case of claims or site-related issues
All third parties are required to respect the security of your data and comply with UK data protection laws.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. Typically, we keep customer records for up to 6 years.
9. Your Data Protection Rights
Under the UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data (“right to be forgotten”)
Object to processing or request restriction
Request data portability
Withdraw consent at any time (for marketing)
To exercise any of these rights, please contact us at info@crowntree.co.uk.
10. Data Security
We take data security seriously and implement appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
11. Cookies
Our website uses cookies to enhance your browsing experience and analyse website traffic.
12. Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices of other websites. Please review their privacy policies separately.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or business practices. The latest version will always be available on our website.
Last updated: 16 July 2025
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
Crown Tree Surgeons
7 Newlands Court, Footscray Rd, London SE9 2SS
Tel: 020 8850 5938
Email: info@crowntree.co.uk